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Drivetime West

Drivetime West Columbus Reviews

4.8/5 Stars From 5 Sources.

The Dealer has generally positive but mixed reviews. Based on the review summaries, many customers have had positive experiences with their salespeople. While there are minor complaints, the dealership is very responsive in addressing any concerns raised by customers

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Contact

4000 W Broad St, Columbus, OH 43228

(888) 418-1212

drivetime.com/customer-service

drivetime.com/columbus/oh/car-dealers/west-columbus/14202

Hours

Service Department:

Sales Department:

Divetime does not currently offer a service department

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Featured Reviews

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4.8 (1,446)

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Five Stars

these guys are freaking awesome!!!! may it very easy to get everything done and drive home in a great car!!!! thank you very much for your time and hard work!!! all of you!!!

One Star

I seriously would not recommend this Divetime store/location! I feel very discriminated against do to the sales team not being educated on laws that protect trans people! I feel my privacy and my HIPAA rights have been violated. I had gender reassignment surgery a few years back, I have legally changed my name and my gender was corrected from Male to Female. My social security number stayed the same but the name and gender changed to my correct current name. I am a resident of Ohio with a legal Ohio State Drivers license that is a REAL ID drivers license. To receive a legal REAL ID you must prove your identity and your gender on a license can only be changed if you provid proof that you have already undergone the gender realignment surgery you must present a letter from your primary care physician and one from the surgeon that the surgery has been preformed. I have corrected my name, address, gender with all 3 credit bureaus. This Divetime is refusing to run my credit with their lender stating that I need to complete a SSA-89 (12-2020) this is a form used to verify a persons name and do a criminal background check on them! I work as a Manufacturing Engineer and was offered a position with a new company in Ohio that I accepted and to be on boarded the company did a 15 year criminal and credit background check. I have the results of this and no I do not have any criminal background. So why does Divetime need this SSA-89 when I have a legal valid Ohio Drivers License that is a Real ID, my social security card and name is current, I have proof of residence and employment, I bought a firearm (handgun) legally here in Ohio (they preform a FBI background check). But yet Divetime is requesting information that violates my privacy and HIPAA rights. I have contact the LGBTQ center in Columbus Ohio where this drive time is located I am explaining to them and will begin a boycott of ALL drivetime stores throughout the US, I will be contacting an attorney in regards to a judgment for the humiliation, discrimination and the HIPAA violation. I tried to clear this up through the store managers and Drivetime corporate office, I also contacted Bridgecrest Lender (Drive Times Lender) the lender had no idea why thy needed this form. They now try to avoid my calls when I get thru they are rude play dumb and pass the buck. PLEASE HELP ME BOYCOTT DIVETIME IN ALL CITIES AND STATES UNTIL THEY CORRECT THE SALESMEN AND EDUCATE THEM. I AM VERY HIGHLY OFFENDED AND HUMILIATED. PLEASE STAND BY ME LGBTQ COMMUNITY!

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Five Stars

I was very weary of buying at DriveTime after reading many terrible reviews. I actually had a great experience- I bought a very nice 2014 Buick Encore with low miles and it is the best vehicle I have ever purchased. The paperwork took less than an hour, I can honestly say I was in and out. I worked with Paul who made the process pretty simple. I would recommend the dealership.

Two Stars

Do NOT purchase a car from here! I received mine in March 2015. I've had to make multiple repairs out of pocket (even though I went through warranty, they didn't cover hardly anything). I've spent thousands of dollars out of pocket on my car and since the remaining balance isn't less than 4000, I can't trade it in so they SCREWED me. I'm stuck paying for a car that I don't want and not to mention I'm paying a lot per month for.

About Ricart Used Car Factory

Does Drivetime of West Columbus Have Good Reviews?
The Dealer has generally positive but mixed reviews. Based on the review summaries, many customers have had positive experiences with their salespeople. While there are minor complaints, the dealership is very responsive in addressing any concerns raised by customers
Drivetime appears to be considered a trustworthy dealership by many of its customers. They have positive reviews for their transparent pricing, quality of cars, and customer service. However, like any business, they have also received negative reviews, with some customers citing issues with their purchases.
Is Drivetime Trustworthy?
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